* ATTENTION: sale items cannot be returned for free! *
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To qualify for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Sevens Bags & Shoes can so only accept the product if it is in original condition and therefore undamaged. Items that are not in this condition when they are received by us will be refused.
It is required to:
- Include a copy of your invoice in the package.
- Be careful when trying on your purchases and return them in the same condition in which you received them:
- Leather goods, footwear and accessories must be returned with the original branded boxes and dust bags, if any, and placed in a protective outer box for shipping. When trying on footwear, be careful not to damage the soles or damage the shoe box.
To initiate a return, please contact us at firstname.lastname@example.org. Please note that returns should be sent to the following address: Henegouwenstraat 38, 9000 Ghent, Belgium
Items returned to us without first requesting a return will not be accepted.
If the returned product has been reduced in value in any way, Sevens Bags & Shoes reserves the right to hold the customer liable and claim compensation for the reduction in value of the goods due to the customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift certificates.
We'll let you know if the refund has been approved or not. If approved, you will automatically receive your refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com.
Please do not hesitate to contact us for more information at firstname.lastname@example.org.